What is the advantage of using WhatsApp?
Many companies are opting for the new proposition of using Whatsapp Business as a communication channel between customers and businesses. This application aims to facilitate processes by providing a form of direct and convenient contact for the customer as is the case with instant messaging. The emergence of Whatsapp Business makes it possible to separate the professional and personal environment by improving the management of the conversation with the customer.How does Whatsapp business work?
The company may send important personalized information about its services, such as the status of an order or a reminder of an appointment or event. It also offers a quick response service to customer questions. If they take less than 24 hours to respond, the service will be free. It is important to note that WhatsApp business allows you to provide a business profile (location, link to a web page, opening hours, etc.) thus offering a much more professional image.But Whatsapp Business has a peculiarity. You cannot use a phone number that you have already used for Whatsapp. This makes it mandatory to open a new phone line if you have used WhatsApp before.
Phone lines are usually tied to a SIM card. Although there are mobiles which allow the entry of two SIM cards on the same device, it would be impossible to use Whatsapp and Whatsapp Business simultaneously.
For this, and among other reasons, the best option would be to subscribe to a virtual number. A virtual number is the same as a regular phone number except that it is not subject to any physical device since it works in the cloud. In addition, thanks to WebRTC technology, it allows you to receive and send calls from a smartphone, tablet or from your computer.
What are the advantages of Whatsapp business?
Here are some advantages of the possibility of associating your Whatsapp Business with a virtual number of fonvirtual:Be able to use Whatsapp and Whatsapp Business at the same time on the same device. From the same device you will be able to communicate with your friends and family but also with your clients and partners while separating your personal life from your professional life.
Have a number from any city or country. You can choose the number of the place you want to display a more professional image. In addition, you will be the holder of the number you subscribe.
Use all the features that a virtual number offers. Statistics, voicemail boxes, call recording, call identification, etc.
Receive calls on your computer, smartphone or tablet. All this thanks to WebRTC technology.
Protect your personal number. When you call your customers, they will only see your virtual number.
Which companies can take advantage of Whatsapp buisness?
Whatsapp Business is designed to work in SMBs, providing the opportunity to reach customers more easily and give them personalized attention. We have taken two examples of businesses where using Whatsapp Business would add value.Parcel transport companies:
When sending a package, shipping companies usually give you an arrival date but a rough time. In addition, it is common for reasons beyond their control, such as traffic for example, to send the shipment longer than expected. With Whatsapp Business it would be possible to communicate with the customer and inform him of the status of his shipment at any time. This would benefit both parties, since the customer could do other things without having to wait desperately for their package and the company would ensure a higher percentage of effective package delivery and couriers would not have to go back to the depot. with the packages.
Ready meals companies:
Many companies are dedicated to selling ready meals, with a different menu every day. Whatsapp Business could be very useful to them since customers could receive the daily menu on their mobile phones and book if necessary to pick up their order at a specific time. In addition, Whatsapp Business allows photos to be put on the status tab and the customer can see the cooked meals.
These are just two ideas of the many uses that can be made of Whatsapp Business. In addition, commissioning is very easy and fast. You will only have to follow the following steps:
Assess the needs of your business. Choose the number that best suits what you are looking for (National or international, your city or the capital ...)
Subscribe your virtual number. Contact Fonvirtual and we will give you the best option according to your needs. It allows you to offer personalized attention through the communication channel you prefer.
Download Whatsapp Business. Available on Google Play store. Installation is completely free.
Check your phone number. You must choose the country to which the line belongs and enter a number. Then you will have to press “call me” and you will receive a verification code through a phone call.
Fill in the name of your company. Once the name of your company is indicated, you can start to build your profile (photo, location, web page link….)
By simply following these steps, you can have the new business tool that companies like Uber are already using at your fingertips. What are you waiting for to use it?
0 comments:
Post a Comment